Returns & Exchanges
At Gatta, we want you to feel confident in your style; if you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Please ensure all products remain in their original condition with tags attached and packaging intact for a successful return.
Initiate Your Request
Log into your Gatta account and navigate to the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack the Items
Securely place the unworn items in their original packaging, ensuring all labels and protective hygiene strips are still in place.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing